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Shipping & Returns

General Shipping

At SkimboardWorld, all skimboards (and accessories ordered together with your board purchase) ship for free. For skimboard accessories ordered separately, the free shipping option becomes available once the order total exceeds $100. We ship to the contiguous USA only. Shipping is not available to Alaska, Hawaii and internationally. international customers can check out Bongo for their shipping needs. Generally, orders placed with us will ship within the next business day. Occasionally, due to unforeseen circumstances, an order may take a few days to ship (carbon boards up to one week). If this happens, we will contact you and let you know when your item will ship. Although your item may ship out immediately, it may take longer than that to receive your tracking number.

Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier. Please allow up to seven days for shipping (see chart below). If you haven`t received your tracking number within seven days, feel free to contact us.

Damages & Exchanges

Your satisfaction is our top priority. The skimboards are packaged in custom made boxes with plenty of cushion, so we rarely have problems with any of our products. If your item is damaged or defective in some way, please contact us, and we'll make sure you're taken care of. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need, or arrange for total replacement of the product at no cost to you.

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below.

2. You received an item that appears to have been damaged during shipping

If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

3. You've received the product but you've decided you want to return it

If you receive an item and decide to return it, you can do so if, and only if, all of the following requirements are met:

1) The item must be unopened, unused, and still in the original packaging
2) You must contact us to notify us that you'd like to return the item within 14 calendar days of receiving the item
3) You MUST contact us to get your return instructions, PRIOR to returning the item

If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners:

1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 25% restocking fee and our actual cost for shipping and handling.

In either case, you are responsible for return shipping charges to return the product to us.

4. You refuse the delivery of your order, and it comes back to us

If you refuse an item and it comes back to us, you will be issued a refund LESS a 25% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.